Legal · updated 16 October 2026
We would rather fix a problem than keep your money. This policy explains the refund windows, what is excluded and how to request one.
Every paid plan carries a 30-day money-back guarantee: request a full refund within 30 days of purchase, for any reason. Tell us what did not fit so we can improve the product.
If the software cannot be made to run on a supported server within 30 days of purchase and our support has been unable to resolve it, we refund the licence in full, including any annual amount paid up front.
Annual licences cancelled after the 14-day window are refunded pro rata for full unused months, minus the two free months included in annual pricing. The current month is not refunded.
Monthly licences can be cancelled at any time and stop renewing at the end of the paid period. We do not refund part-months.
Third-party usage billed to you directly (for example OpenAI API consumption), custom development hours already delivered, onboarding sessions already held, and taxes or duties already remitted.
Please contact us before opening a chargeback - most issues are resolved the same day. Unjustified chargebacks may lead to suspension of the licence key until the dispute closes.
Email support@intranetos.com with the licence key, the invoice number and a one-line reason. We confirm receipt within one business day and decide within three business days.
Approved refunds are returned through the original payment method. Card refunds typically settle within 5-10 business days depending on the issuer; bank transfers are returned to the originating account.
When a refund is issued the licence key is revoked: the deployment continues to run in read-only mode for 30 days so you can export your data, after which writes are blocked. Your data is never deleted by us.
Nothing in this policy limits consumer rights that cannot be waived under the law applicable to your purchase; where those rights are broader, they prevail.
Questions about this document: support@intranetos.com · +2 01001945390 · graphflow.intranetos.com
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